At Fantasy Football Metrics, we are committed to providing a seamless and reliable subscription experience for our customers. This Fulfillment Policy outlines how we deliver access to your subscription, manage renewals, and handle any issues that may arise. Since we exclusively offer subscription-based services, this policy focuses on the delivery of digital access rather than physical products.
1. Subscription Activation and Access
Upon completing your purchase, you will receive immediate access to your subscription service, provided payment is successfully processed. Here’s how it works:
Confirmation Email: After your purchase, you’ll receive a confirmation email with your subscription details, including login instructions (if applicable) and a summary of your plan. This email will be sent to the address provided during checkout within 1 hour of purchase.
Access: Most subscriptions are activated instantly, granting access to our platform, content, or services. If a login is required, you’ll use the credentials provided in the confirmation email or set up your account as directed.
Delays: In rare cases, activation may take up to 24 hours due to payment verification or technical issues. If you don’t receive access within this timeframe, please contact our support team at
2. Subscription Plans and Renewals
Billing Cycle: Your subscription will automatically renew based on the plan you selected (e.g., monthly, quarterly, or annually) unless canceled. The renewal date will be the same day of the month as your initial purchase (e.g., if you subscribed on April 5, your next billing date will be May 5).
Renewal Notification: We’ll send a reminder email a few days before your subscription renews, detailing the upcoming charge and renewal date.
Payment: Renewal payments are processed automatically using the payment method on file. If the payment fails, we’ll re-attempt to charge your card. If payment cannot be processed, your subscription may be suspended until the balance is cleared.
3. Subscription Changes
Cancellations: You may cancel your subscription at any time via your account settings or by contacting our support team. Cancellations take effect at the end of your current billing cycle, and you’ll retain access until that period ends. No refunds are provided for the remaining time in the billing cycle.
4. Technical Issues and Support
Access Issues: If you experience issues accessing your subscription (e.g., login problems, content not loading), please reach out to our support team at
Service Interruptions: In the unlikely event of a service outage, we’ll work diligently to restore access and communicate updates via email and our website’s status page. We do not offer refunds for temporary outages.
5. Refunds and Disputes
Refund Policy: Due to the digital nature of our subscriptions, we generally do not offer refunds once access has been granted. However, if you encounter a significant issue we will be happy to work it through with you and you may be eligible for a prorated refund or account credit at our discretion.
Billing Disputes: If you believe you’ve been charged incorrectly, please contact us within 7 days of the charge. We’ll investigate and resolve the issue within 5 business days.
6. Account Security
You are responsible for maintaining the security of your account credentials. If you suspect unauthorized access, notify us immediately at
7. Changes to This Policy
We may update this Fulfillment Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and we’ll notify you via email if significant changes are made. Your continued use of our subscription services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this policy or your subscription, please reach out to us at